Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: October 2026

At DragonCase, we take pride in delivering high-quality, custom-printed metal-plate mobile covers. Please read our refund and cancellation policy carefully before placing your order.

Customised Covers

Because each Customised Cover is made-to-order using your personal photo or design, we are unable to accept returns or offer refunds once production has begun — unless the item arrives damaged, defective, or significantly different from what was ordered.

Design Covers

For Design Covers (ready-made printed patterns), we accept return or exchange requests within 7 days of delivery, provided the item is unused, in its original condition, and in original packaging.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Order Cancellations

  • Cancellations for Customised Covers must be requested within 2 hours of placing the order, before production begins.
  • Cancellations for Design Covers can be requested before the order is dispatched.
  • Once an order has been dispatched, it cannot be cancelled.

Refund Process

Approved refunds will be processed within 5–7 business days and credited to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

How to Request a Refund or Cancellation

To initiate a refund or cancellation, please contact us at:

Please include your order number and a brief description of the issue.